Infrastructure Operations & Support Windows Server · EUC · Hybrid Cloud

I keep your infrastructure stable, secure and well-operated.

From servers and clients to hybrid cloud and user support.

I take care of the operational side of your IT: Windows servers, end user clients, hybrid cloud connectivity and day-to-day support. With Entra Connect and NinjaOne (NinjaRMM), I help you run a modern, monitored and well-documented infrastructure that your users can rely on.

What I typically handle in infrastructure operations

  • Operate and maintain Windows Server environments: AD DS, file & print services, roles/features, patching and backups.
  • Manage end user devices: standard images, software rollout, policies and hardening for Windows clients and laptops.
  • Run hybrid cloud infrastructures: on-premises & Azure connected via VPN/ExpressRoute and Entra Connect for identity sync.
  • Use NinjaOne (NinjaRMM) for monitoring, remote support, patch management and scripted remediation across servers and clients.

Windows Server Management

Operate your Windows Server landscape: Active Directory, DNS, file servers, application servers, patching, backup concepts and troubleshooting to keep core services available.

End User Computing & Client Management

Define client standards, manage images, GPOs or Intune policies, deploy software and implement security baselines so users have a consistent, secure workplace on every device.

User Support & 2nd-Level Operations

Provide structured support for incidents and service requests, analyse recurring issues, create knowledge base articles and feed improvements back into infrastructure and automation.

Hybrid Cloud Infrastructures

Design and operate hybrid setups between on-premises and Azure: networking, identity, backup/DR and workload placement that fits your security and compliance requirements.

Entra Connect & Identity Sync

Plan, deploy and maintain Entra Connect (Azure AD Connect) so your on-premises Active Directory and Entra ID work together reliably, including sync rules, staging and troubleshooting.

NinjaOne (NinjaRMM) Monitoring & Management

Implement NinjaOne for centralised monitoring, alerting, patch management and remote access – including scripted remediation to fix issues proactively before users notice them.

Focus: Windows Server, end user computing, hybrid cloud, Entra Connect and NinjaOne – reliable day-to-day operations for your infrastructure.

IT Infrastructure Operations

Design, operation, and modernization of on-premises, hybrid, and cloud-connected infrastructure.

Presales & Scope Definition

Typically 1-2 Hours

Clarify infrastructure scope, operational responsibilities, and technical constraints.

Discovery & Environment Assessment

Typically 1-2 Business Days

Assess servers, storage, networking, identity, and operational maturity.

Core Infrastructure Services

Typically 2-3 Business Days

Design and operation of Active Directory, DNS, DHCP, file services, and core server roles.

Endpoint & Client Infrastructure

Typically 2-4 Business Days

Standardization, hardening, and lifecycle management of end-user devices.

Hybrid Connectivity & Integration

Typically 1–2 Business Days

Design and operate hybrid connectivity between on-premises systems and Azure.

Monitoring, Patching & Backup

Typically 1–2 Business Days

Operational monitoring, patch management, backup strategies, and recovery concepts.

Automation & Operational Tooling

Typically 1–2 Business Days

Reduce manual operations using PowerShell, scripted remediation and third-party tools.

Stabilisation & Operational Handover

Typically 1 Business Day

Documentation, runbooks, and structured handover into daily operations.